Last updated: 14 September 2026
Smile Concierge respects your privacy and is committed to protecting the personal information you provide to us.
Information We Collect
When you make an enquiry through Smile Concierge, including through Facebook or Instagram forms, our website, telephone, SMS or other communication channels, we may collect information such as:
Your name
Telephone number
Email address
Suburb or location
The dental service or treatment you are interested in
Information you voluntarily provide as part of your enquiry
We aim to collect only information reasonably necessary to assist with your enquiry.
How We Use Your Information
We may use your information to:
Respond to your enquiry
Contact you by phone, SMS or email
Help connect you with an appropriate participating dental provider
Arrange or assist with appointments or consultations
Manage and follow up your enquiry
Improve our services and communications
Comply with applicable legal and regulatory obligations
Sharing Your Information With Dental Providers
Smile Concierge is a dental enquiry and referral service.
When you submit an enquiry, you understand that your contact details and relevant enquiry information may be provided to an appropriate participating dental clinic or dental provider so they can contact you regarding the service or treatment you have requested.
We do not sell your personal information to unrelated third parties.
Health and Sensitive Information
Your dental treatment interests or other information you choose to provide may in some circumstances constitute health or sensitive information.
Where required, we will seek appropriate consent before collecting or using sensitive information. We recommend that detailed medical or clinical information be discussed directly with the treating dental provider rather than submitted through advertising enquiry forms.
Health information is treated as sensitive information under Australian privacy law, and collection generally requires consent unless an exception applies.
Storage and Security
We may store your information using secure customer relationship management, communications, advertising and technology service providers.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Marketing Communications
Where permitted, we may contact you regarding your enquiry or related services. You may ask us to stop receiving marketing communications at any time.
Privacy Enquiries and Complaints
If you have a question, would like to access or correct your information, or wish to make a privacy complaint, please contact us at:
Smile Concierge
AustraliaWe will review privacy enquiries and complaints and respond within a reasonable period.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.ou want to quote” — Author